As you undoubtedly know, this is an extraordinary year. The COVID-19 pandemic has caused unprecedented issues with the supply chain, labor market and mail delivery, driving ripple effects across all industries, especially retail & e-commerce. We are and have been doing our best to work through the challenges and deliver the great experience Smithsonian Store customers expect and deserve.
With extremely high demand, and in an effort to deliver the best holiday experience we possibly can, we are making the following changes:
- We are moving our standard shipping cutoff to Thursday, December 9th to allow enough time to process and ship orders for holiday delivery. At this time, most orders will ship from our warehouse within 7-8 days. To see our shipping options and expected delivery dates, please visit our shipping page.
- As needed, we plan to upgrade shipping methods at our cost to do our best to ensure that all orders for in-stock items placed before the shipping cutoff will arrive by 12/24. Unfortunately, carrier delivery delays due to COVID-19 or extreme weather are out of our control.
- If the item you wanted is out of stock, we are working to replenish it as quickly as possible. If your item will not make it in time for the holidays, we’ve created a printable note you can give the recipient to let them know their gift is on the way.
We are focused on continuing to process orders quickly and operate the business safely. Thank you for your patience and understanding, and for being a loyal Smithsonian Store customer. Every purchase you make contributes to this incredible Institution and its mission, and we’re grateful for your support.