Returns and Exchanges

If for any reason you are not completely satisfied with your purchase, items purchased online at SmithsonianStore.com or from Smithsonian Catalog may be returned within 90 days.

To return an item(s), please follow these steps:

  1. Place the item(s) in the condition in which it was received in its original packaging.
  2. Place packaged item(s) in the shipping box.
  3. Complete the return form on the back of the packing slip and specify the reason for the return.
  4. Indicate whether you are requesting a refund, replacement or exchange.
  5. Use the pre-addressed return label on the front of the packing slip and return the package to the address below:
Smithsonian Store
Returns Center
4400 E. New Market Hurlock Rd.
Hurlock, MD 21643

Returns are normally processed within 48 hours of receipt. Refunds are made to the purchaser using the original method of payment. If you originally used a credit card for your purchase, your merchandise credit will appear on your card statement within 1-2 billing cycles. Shipping and gift-wrapping costs are not refundable.

If the returned items were a gift, the refund can only be credited to the purchaser. However, a gift recipient can return merchandise for merchandise credit. To exercise this option, please check the appropriate box on the back of the packing slip and follow the 5 easy return steps listed above.

For your protection, we recommend you insure your package for shipping. Additionally, please record any carrier tracking information to verify your returned merchandise reaches our correct return address.

(Unfortunately, we cannot accept returned items purchased from Smithsonian museum gift shops in Washington, D.C. Those items must be returned to the place of purchase.)

If you have more questions, or if you received your item damaged, please contact us by calling toll-free 1-866-945-6897 to speak to a customer service representative, or email us by clicking here: contact us.