Frequently Asked Questions

How do I return or exchange an item?

If for any reason you are not completely satisfied with your purchase, items purchased online at SmithsonianStore.com or from Smithsonian Catalog may be returned within 90 days.

To return an item(s), please follow these steps:

  1. Place the item(s) in the condition in which it was received in its original packaging.
  2. Place packaged item(s) in the shipping box.
  3. Complete the return form on the back of the packing slip and specify the reason for the return.
  4. Indicate whether you are requesting a refund, replacement or exchange.
  5. Use the pre-addressed return label on the front of the packing slip and return the package to the address below.
Smithsonian Catalog
ATTN: Returns Dept.
3016 W. Georgia St.
Louisiana, MO 63353

Returns are normally processed within 48 hours of the time they are received back into our warehouse. Refunds are made to the purchaser using the original method of payment. If you originally used a credit card for your purchase, your merchandise credit will appear on your card statement within 1-2 billing cycles. Shipping and gift-wrapping costs are not refundable.

If the returned items were a gift, the refund can only be credited to the purchaser. However, a gift recipient can return merchandise for merchandise credit. To exercise this option, please check the appropriate box on the back of the packing slip and follow the 5 easy return steps listed above.

For your protection, we recommend you insure your package for shipping. Additionally, please record any carrier tracking information to verify your returned merchandise reaches our correct return address.

(Unfortunately, we cannot accept returned items purchased from Smithsonian museum gift shops in Washington, D.C. Those items must be returned to the place of purchase.)

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How long does it take for my return or exchange to be processed?

Returns are normally processed within 48 hours of the time they are received back into our warehouse. Refunds are made to the purchaser using the original method of payment. If you originally used a credit card for your purchase, your merchandise credit will appear on your card statement within 1-2 billing cycles. Shipping and gift-wrapping costs are not refundable.

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How do I place an order by phone? And/or Can I speak to a real person about my order?

Call 866-945-6897 and we’ll be happy to help you, or to place your order.

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How do I fax or mail my order?

Fax orders to:
866-707-4717

Mail orders to:
Smithsonian Store, P.O. BOX 530, Louisiana, MO 63353-0530

Please Include:

  • Your complete name, address, and phone number;
  • Payment information. If applicable, include credit card number, full name on card, billing address, expiration date, and CVV number;
  • The items you wish to purchase;
  • If a gift, the recipient’s name and mailing address.

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What are the benefits of setting up an account on your site?

When you set up an account, you gain access to all of the great features of our site, including

  • Storing your personal information and addresses for quick & easy checkout
  • Creating Wish Lists to share with your friends and family
  • Reviewing your Order Status as well as Order & Item History for any orders you have placed as a registered user

SmithsonianStore.com does not store credit card information.

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How much does it cost to ship my order?

Shipping costs are calculated based on your merchandise total after discounts have been applied.

Use the delivery chart to calculate shipping charges to each delivery address.

We ship orders as received and will notify you of any unexpected delay. Shipping charges for the entire order are billed one time when the first item is shipped. All items may not be shipped at the same time or in the same package.

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Can I ship my order internationally?

SmithsonianStore.com currently only ships to the U.S. and Canada.

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Do you offer the same items online as you do in the Smithsonian Institution’s Museum Gift Shops?

Some of the items are the same, and some are different! Each individual Smithsonian Institution Museum Gift Shop offers a different selection to its visitors, based on the collections of that museum. At SmithsonianStore.com, we hope you’ll find a bit of something for everyone, all adapted from, or inspired by, an object in our collections.

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How does my purchase support the Smithsonian Institution?

100% of the proceeds from your purchase go back to the Institution, to support the Institutions programs and exhibits.

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