How do I return an item?
Only items purchased from Smithsonian Catalog or online at SmithsonianStore.com may be returned within 90 days to the address below. Items purchased from our museum stores or our retail outlets must be returned to the place of purchase. Videos and DVDs may only be returned if in their original unopened packaging.
To return an item(s), please follow 5 easy steps:
- Place the item(s) (in the condition in which it was received) in its original packaging.
- Place packaged item(s) in the shipping box.
- Complete the return form on the back of the packing slip and specify the reason for the return.
- Indicate whether you are requesting a refund, replacement or exchange.
- Use the pre-addressed return label on the front of the packing slip and return the package to the address below.
ATTN: Returns Dept.
3016 W. Georgia St.
Louisiana, MO 63353
For your protection, we recommend you insure your package for shipping. Additionally, please record any carrier tracking information to verify your returned merchandise reaches our correct return address.
Returns are normally processed within 48 hours of receipt. Refunds are made to the purchaser using the original method of payment. If you originally used a credit card for your purchase, your merchandise credit will appear on your card statement within 1-2 billing cycles. Shipping and gift-wrapping costs are not refundable.
If the returned items were a gift, the refund can only be credited to the purchaser. However, a gift recipient can return merchandise for catalog merchandise credit (which unfortunately cannot be redeemed online). To exercise this option, please check the appropriate box on the back of the packing slip and follow the 5 easy return steps listed above.
For additional information or if you received your item damaged, please speak with a customer service representative by calling toll-free 1-866-945-6897.
How do I split an order to ship to multiple addresses?
At SmithsonianStore.com, you can send gifts to multiple addresses by taking advantage of our multiple ship-to feature in the shopping cart. During checkout you will be shown each individual product in your order. You will have the option to send each item to the billing address or you may add an address. If you are registered on SmithsonianStore.com, you will also be able to select from your list of saved addresses. You also have the option to select what shipping method you want for each destination, whether you want to ship standard, FedEx 2Day or FedEx Overnight.
If you prefer to place your order via phone, fax or mail, we can split an order for shipment to more than one address for those orders. To download an order form to mail or fax to us, click here. To place an order via our toll-free number, please call 1-866-945-6897, fax 800-525-5562, or mail your order to Smithsonian Catalog, PO BOX 530, Louisiana, MO 63353-0530.
How do I place an international order?
The Smithsonian welcomes orders from our worldwide customers via telephone, mail, fax and online. Our international shipping program provides the calculations for required duties and shipping costs for international shipments. For telephone, mail and fax orders, International customers can download a customized order form for shipments outside the United States. To download an order form click here. To reach us by telephone from outside the United States, please call 573-754-8664 or fax 573-754-5290. From Canada, please call toll free 1-866-945-6897. Mail orders can be sent to: Smithsonian Catalog, PO Box 530, Louisiana, MO 63353-0530. Any further questions may be directed to our Customer Service department at: email@example.com.
Most merchandise is shipped via International Federal Express. Telephone and online orders will be provided with the total cost for your order including required duties and shipping fees. For mail and fax orders, you will be contacted prior to the shipment with the total charge for the order including all duties and shipping fees. Additional charges will apply for all items marked as incurring additional delivery charges in the product description. All taxes and duties charged by the governments of the destination countries are the responsibility of the addressee and will be collected by the Smithsonian at the time of shipment. These fees are included in the charges associated with the order. Most items requiring 4-6 weeks for delivery are not available to ship outside the United States. For more information, please call 1-866-945-6897 (within the U.S. or Canada), or 573-754-8664 (outside the U.S.).
The online ordering process for orders being shipped to Canada remains unchanged.
How do I purchase/redeem gift certificates?
Electronic Gift Certificates
SmithsonianStore.com electronic gift certificates are available in denominations of $25, $50, $75, $100, $150 and $200. Gift certificates expire 12 months from the date of purchase.
Electronic gift certificates may be purchased and redeemed online only at SmithsonianStore.com. Electronic gift certificates are sent by email when the order is processed and may not be used with promotion codes.
Check Your Electronic Gift Certificate Balance
You can check the balance and expiration date of your electronic gift certificate at SmithsonianStore.com. Simply click here and enter the Gift Certificate Redemption code in the space provided.
Other Gift Certificates
We also offer paper gift certificates for purchase by phone, fax or mail only. If you’d like to order by phone, please call 1-866-945-6897. To download an order form to fax or mail in, click here. Paper gift certificates are redeemable via phone, fax and mail only. We apologize for any inconvenience, but we are unable to offer or redeem paper gift certificates at SmithsonianStore.com at this time.
To redeem a paper gift certificate, call toll free 1-866-945-6897 within the U.S. or 573-754-8664 for international orders. You can also fax your order to us at 800-525-5562. Please include the certificate number on the order. Mail orders to Smithsonian Catalog, PO BOX 530, Louisiana, MO 63353-0530. Please include the gift certificate when mailing an order.
How do I fax or mail in an order?
Fax order requests to:
Mail order requests to:
Smithsonian Catalog, PO BOX 530, Louisiana, MO 63353-0530
Mail return merchandise to:
Smithsonian Catalog, ATTN: Returns Dept., 3016 W. Georgia St., Louisiana, MO 63353
How do I check my order status?
SmithsonianStore.com will typically ship your order within 24 hours. For orders placed online, you will receive an order number in your order confirmation. Please reference your order number when checking the status of your order. You may check your order status online by clicking on "order status" at the top of any page. Simply enter your order number starting with W and your billing zip code to see your order status. Unfortunately, orders placed via phone or before 9/13/05 can not be tracked using our online order status feature. To check on the status of your phone orders, please call our customer service representatives toll-free at 1-866-945-6897.
International Order Status
The Smithsonian welcomes orders from our worldwide customers. For international orders placed via phone, mail or fax, please contact a customer service representative. To reach us by phone from outside the United States, please call 304-725-7050 or fax 304-728-2171. From Canada, please call toll free 1-866-945-6897. Mail orders can be sent to: Smithsonian Catalog, PO Box 530, Louisiana, MO 63353. Any further questions may be directed to our Customer Service department at: firstname.lastname@example.org.
Most merchandise is shipped via International Federal Express. The approximate shipping charge for international orders is indicated on the order form. You will be contacted prior to shipment if the cost to ship your order exceedes the indicated charge by 20% or more. Additional charges will apply for all items marked as incurring additional delivery charges in the product descriptions. Most items requiring 4-6 weeks for delivery are not available to ship outside the United States. For more information, please call 1-866-945-6897 (within the U.S. or Canada), or 304-725-7050 (outside the U.S.).
What are the benefits of membership?
Smithsonian Institution members enjoy these benefits year-round:
- 11 exciting issues of Smithsonian magazine delivered to your home
- Discounts on dining when you visit the Smithsonian Institution museums
- Pride in supporting the exhibitions, research, and public education programs of the Smithsonian
How do I become a member?
Becoming a member is simple. Click on the membership page and simply add a membership to your cart. You can buy a membership for yourself or gift memberships for family and friends.
When will I receive my membership card?
Normal processing takes about 4-6 weeks from when payment is made. The membership card and information normally goes out within 30 days.
What if I have moved and want to change my address?
You can contact Time Customer Service at email@example.com. Please have your original and new addresses available.
I bought a gift membership, will I be notified when they receive it? Will the gift recipient know who sent it?
The gift recipient will receive a gift card indicating the subscription is from you. The donor does not get a notification from us.
What are the benefits of registering at SmithsonianStore.com?
When you register at SmithsonianStore.com, you have the following features at your fingertips:
- Check your order history and status
- Expedite your checkout process
- Create and maintain a personal address book
- Create and email a personal wish list of items