Order by Phone:
1-866-945-6897

Customer Service

International Shipping

The Smithsonian welcomes orders from our worldwide customers via telephone, mail, fax and online. Our international shipping program provides the calculations for required duties and shipping costs for international shipments. For telephone, mail and fax orders, International customers can download a customized order form for shipments outside the United States. To download an order form click here. To reach us by telephone from outside the United States, please call 573-754-8664 or fax 573-754-5290. From Canada, please call toll free 1-866-945-6897. Mail orders can be sent to: Smithsonian Catalog, PO Box 530, Louisiana, MO 63353-0530. Any further questions may be directed to our Customer Service department at: smithsonianstore@si.edu.

Most merchandise is shipped via International Federal Express. Telephone and online orders will be provided with the total cost for your order including required duties and shipping fees. For mail and fax orders, you will be contacted prior to the shipment with the total charge for the order including all duties and shipping fees. Additional charges will apply for all items marked as incurring additional delivery charges in the product description. All taxes and duties charged by the governments of the destination countries are the responsibility of the addressee and will be collected by the Smithsonian at the time of shipment. These fees are included in the charges associated with the order. Most items requiring 4-6 weeks for delivery are not available to ship outside the United States. For more information, please call 1-866-945-6897 (within the U.S. or Canada), or 573-754-8664 (outside the U.S.).

The online ordering process for orders being shipped to Canada remains unchanged.

List of Countries Now Accepting Online Orders From and Shipping To:

Antigua and Barbuda
Argentina
Australia
Austria
Bahamas
Bahrain
Belgium
Brazil
Chile
China
Colombia
Costa Rica
Czech Republic
Denmark
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Finland
France
Germany
Greece
Guatemala
Honduras
Hong Kong
Hungary
India
Indonesia
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kuwait
Luxembourg
Macau
Malta
Mexico
The Netherlands
New Zealand
Norway
Panama
Philippines
Poland
Portugal
Saudi Arabia
Singapore
South Africa
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Arab Emirates
United Kingdom
Uruguay
Venezuela

Cached: Wed Sep 17 17:40:00 EDT 2014